Returns & Exchanges
Our Return & Exchange Policy
If you’re unhappy with your play mat we offer full refunds on unopened and unused items (minus a return shipping/restocking fee per box shipped) within 30 days of purchase.
Starting a return:
Please send the following information to our Customer Care team through our Contact Us page to start your return.
- Enter email associated with order
- Select "Request Refund or discount" for subject
- in the "Message" field please enter your original order number (If you received the item as a gift, please provide the name and/or email address of the gift giver) and shipping address for the order
How it works:
- Contact us within 30 days of purchase.
- Products must be unused. Play Mats must be returned in their original product packaging.
- Customers are responsible for the return shipping cost. Return fee is applied per item for all Play Mats.
- Merchandise received damaged must be reported to our Customer Care team within 7 days of receiving the damaged item to be eligible for a replacement. If you received a damaged item please contact our customer care team to file a warranty claim here.
- All sale items are final sale.
- Refunds are credited back to the original form of payment. If it was a gift, it can be exchanged for a Little Landings E-Gift Card.
Request an exchange:
Want to exchange instead? No problem, please send the following information to our Customer Care team through our Contact Us page to start your exchange.
- Select "Other" for subject
- in the "Message" field please enter the following
- Your original order number (If you received the item as a gift, please provide the name and/or email address of the gift giver)
- Shipping address for the order
- Product you would like exchanged for
365 Day Warranty
Little Landings prioritizes the quality and safety of our products for your home and children. We are pleased to provide a 365 day limited warranty on defective products. Read more about our Warranty Policy here.